Questions, bug reports, or feature ideas — email vishnusaip25@gmail.com and you’ll hear back quickly.
My first scan is taking a while. The very first scan after a quiet period can take up to a minute while the recognition server wakes up. Scans after that are much faster.
How do I connect my piano? Connect a MIDI keyboard over USB or Bluetooth. For Bluetooth, tap the cable icon (in the free-play piano or the song screen) and pick your keyboard from the list. Make sure the keyboard is in pairing mode.
How do I restore my SnapNotes Pro subscription? Open Settings inside the app and tap Restore purchases. Pro is tied to your Apple ID, so it comes back even after deleting and reinstalling the app.
How do I cancel my subscription? Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → SnapNotes Pro → Cancel. You keep Pro until the end of the period you paid for.
Where do my exported files go? Exporting a song as MusicXML or MIDI opens the share sheet — save to Files, AirDrop it, or send it to any notation app (MuseScore, Finale, Sibelius).
A scan came out wrong. Recognition works best with a flat page, even lighting, and no shadows. You can also fix individual notes afterwards with the built-in editor — tap the pencil (Edit notes) button in the song screen, then drag notes to move them. If a page consistently scans wrong, email it to us and we’ll investigate.
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